How to process Star deletion requests as a manager

Organisations can choose to give managers the role of reviewing and approving Star deletion requests made by workers in their services before they are submitted to the Star lead to be actioned.

If your organisation has opted for this, and you are a manager user at one or more services within your organisation's Star Online account, you will be required to regularly address deletion requests from worker users in your service.

You will be notified about these requests. They will appear on your dashboard as alerts and you can also opt to receive these via email, either as a digest (weekly or daily) or as they happen.

To process them, click on the alert or on the link in the email. This will take you to a page displaying all outstanding Star deletion requests.

At the top of the page you will see some options to filter the list. Scroll down to the list of deletion requests, below these filter options to view the request.

To review the full request, click on the reason given and this will display any additional information provided by the colleague submitting the request.

If you want to reject this request, click on the red cross along side it to cancel it. This will notify the worker concerned that you have cancelled the request and change its status from pending deletion to active.

If you are happy to action the deletion, click on the green tick to begin the process.

You will then be asked to confirm that you have the correct Star. Review the information shown and, if you are happy this is the correct Star to delete, click on the red approve button. This will submit the deletion request to the Star lead for your organisation's account.

If you are not sure this is the correct Star, click on the cancel button and come back to this when you are more certain.

You can now choose to either return to your dashboard or to continue to review more deletion requests.

More on deleting Stars