How to set, reset and change your password

Resetting your Star Online password

  1. Go to the Star Online login screen by clicking on 'log in' at the top right of the screen. If you don't see this, you are already logged in (want to change your password?)

    The login button
  2. Click on the 'forgotten your password?' link on this page

    Forgotten your password
  3. On the password reset screen:
    • Enter your email address (this must be the email address used for your Star Online account)
    • Click the "I'm not a robot" checkbox
    • You may have to answer a simple pop-up test
    • Press the 'submit' button
    password reset
  4. An email will now be sent to you with a link to reset your password. Open the email and read the instructions.
    • The email will contain a link to reset your password. If there is more than one account which uses your email address then the email will contain one link for each account.
    • The links are valid for 20 minutes, after which you will need to start the process again.
    • Click the link in the email to reset your password 
  5. You will now see the 'change password' screen
    • Type your new password into the 'reset password' field.
    • Your password must be at least 12 characters long
    • You must also follow the on-screen instructions until you get a rating of 'very strong'.
    • If you are having difficulty thinking of a password which is secure enough, try using a short, memorable sentence like "I don't like Monday traffic", or a list of three things, for instance an animal, a colour and a food.
    • Enter the same password in 'confirm password' field
    • Click on 'submit' to complete the process
  6. If you have done that correctly you should see confirmation that you have changed your password, and a link to 'log in'. Follow the link, enter your email address and the new password to log in.