I'm the Star Lead and I want to pass the role on to someone else

Your organisation must have a Star lead so it is great that you are planning ahead. Please discuss this internally and agree a new Star lead ensuring the person understands the Star lead role and the organisation understands that they will have access to view, edit and delete all data, including sensitive data for your clients.

Once you have agreed the new Star lead and you are ready to make the switch, the existing lead should follow these steps. 

1. Log in as Star lead

2. Go to the 'account' page - accessed from the top right of every page

Account button

3. Choose the 'Star lead' tab

4. From here you can change any and all details relating to the Star Lead, including name and most importantly the login details: email address and password

5. Ensure to enter a different password in the 'reset password' field

Change lead password - almost there

An interface will check that the password you enter is longer than 12 characters and doesn't contain any commonly used or guessable passwords and feed back to you as you type. If you are having trouble, we recommend carefully reading the messages that are displayed as these were carefully worded to help.

Here it is in action:

6. Follow the on-screen instructions until your password is rated 'very strong'

Change lead password - strong

7. Enter exactly the same password in the 'confirm password' field

8. Click on save to complete the process

9. Contact the new lead and tell them to set their password when they first log in.

The new lead can now login, however they will need to set their password when they first login.

I want to temporarily pass the Star lead role to somebody else

If you are the Star lead and you are going on holiday or taking a leave of absence, you should temporarily pass the Star lead role on to a colleague while you are away.

You can temporarily change the Star lead following the steps above, then change it back again when you return. Please ensure to keep the helpdesk informed of each change to avoid important information, such as planned downtime, not reaching the appropriate people.

Last updated by Ruth Timmins on 27th June 2018