What to do when the Star lead leaves or changes

Every organisation must have a Star lead in place at all times to manage your account.

I am the existing Star lead and I'm leaving the organisation / no longer going to be the lead

Your organisation must have a Star lead so it is great that you are planning ahead. Please discuss this internally and agree a new Star lead ensuring the person understands the lead role.

Change of Star Lead

Once you have agreed the new lead and you are ready to make the switch, the existing lead should follow these steps:

  1. Log in to your Outcomes Star account
  2. Go to the 'account' page - accessed from the top right of every page
  3. Choose the 'Star lead' tab
  4. From here you can change the Star Lead's details, including name and most importantly the login details: email and password
  5. Ensure you enter a different password
  6. Make sure to save your changes
  7. Contact the new lead and tell them to set their password when they first log in.

The new lead can now login, however they will need to set their password when they first login. 

 

The Star lead has left / gone on sick leave without handing over

It is much faster to follow the steps above and organise handover before moving on but sometimes this isn't possible.

Your organisation must have a Star lead, so needs to allocate this important role to someone else.

If you are taking on the new lead role or you are managing the handover process:

  1. Email the helpdesk explaining the situation
  2. They will send you a Change of Star Lead form by email
  3. This needs to be completed by the new lead and their line manager, signed, dated and posted to the address on the form
  4. The helpdesk will check the form and if all is well change the Star lead
  5. They will provide the new lead with login details and instructions
  6. The helpdesk will also send the new lead some information on how support works and a few other details that new leads need to know.  

We don't have a Star lead and we don't know the helpdesk email address!

If you do not have the helpdesk email address and your lead is on annual leave or sick leave and has not arranged cover, or if they have left the organisation without organising a handover, please contact Triangle and they will pass on your details to the helpdesk and you will be given support both with any immediate queries you have and with assigning a new lead, if needed.