Logging in to your account

Login boxTo access the Star Online, you need login details. This will include your email address and a password.

Where do I get login details? 

If you are the lead person for the Star Online at your organisation, you would have entered your email address when you signed up and invited by email to set a password when your account is activated. If you don't
remember what they are try resetting your password

I've forgotten my password

You can reset your password at any time. All you need is the email address used to set up your account. Follow these instructions

I've forgotten what email address was used for my Star Online account

If you are the Star lead, please contact the helpdesk. They will be able to tell you the email address that has been used. 

My login details aren't recognisedincorrect login details

If you get a message saying your login details aren't recognised either your email address or password, or both, are incorrect. 

Try to reset your password as a first step. If this doesn't work for you contact the Star Online helpdesk. 

I can't reset my password – it says my email address isn't recognised!

Updating your email addressFirst try again and make sure you have no typos. If that doesn't work, has your email address changed recently? You must use the exact email address as it is on the Star Online in order to reset your password.

You can update your login details, including your email address, via your profile but you will need to log in first using your original email address and password.

If you get stuck at this point please contact the helpdesk. One of the team will be able to see what email address has been used.

I've recently signed up for the Star Online and I can't log in

Have you received an email confirming that your account is active and inviting you to set a password? If not, your organisation's account may not have been activated yet.

Accounts are activated after the fee is received and once training has been booked or carried out – this last is to ensure only quality use of the Star.

Please ensure that these two matters are in hand to speed up your account activation and contact info@triangleconsulting.co.uk if you are certain that they are. 

Once your account is activated, you will receive a confirmation email telling you how to get started and giving you the helpdesk email address.

If you have received the confirmation email and still cannot log in using the details you entered at sign up and activation please contact the helpdesk. If you do not know the helpdesk email address please check your inbox for the confirmation email. If you have not received it please contact info@triangleconsulting.co.uk.


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